Use Agent Builder to create an AI customer support process

Step-by-step: 

Visit platform.openai.com/agent-builder, log in, and then go to the Billing area to add credits to your account. 

Initiate a new workflow by selecting "+ Create" and adding an agent node as a routing agent with the following prompt: "You are a customer support classifier." 

Sort the user's intent into "product_info" or "billing_info," then set up the output by using enum values in structured JSON. Use conditions such as input.output_parsed.classification == "product_info" to connect your routing agent to a conditional block (if-else node). 

Next, establish two specialized agent nodes: one for product information and one for billing support. 

Finally, use the "File Search" tool to upload pertinent documentation. 

To test several situations, such as "How do I use the analytics feature?" or "I was charged twice this month," click preview. 

Then, click publish to obtain a workflow ID for Chatkit integration. 

This routing pattern can also be used for internal help desk systems, lead scoring, or sales qualification; the same structure is applicable anyplace you require specific responses and intelligent categorization.